Lightyear Support Goes Beyond Training
Lightyear’s national presence and reputation enable Lightyear Agents to sell anywhere in the country. Lightyear is known for providing superior customer care account maintenance and versatile, value-added solutions. Our Agent selling process, combined with our great products and superb customer service, creates the top independent channel business model in the industry.
Account Management
Lightyear understands the service and savings our Agents’ customers expect. Our Account Consultants are dedicated to serving our Agents and their accounts and to providing exceptional customer service at every level and stage of an account relationship. As a Lightyear Agent, you will be a part of a team focused managing and satisfying customers the Lightyear way!
Account Management Software: PortalPlus
PortalPlus is an interactive program that links our Agents to instant information about their customer accounts. This direct access enables deep and proactive customer relationships and easy monitoring of the customers’ monthly usage, billing history and more.
Agent Web Site: LightSource
Created specifically for our Agent sales force, LightSource is regularly updated with pertinent product information, necessary forms and instructions, detailed descriptions of current promotions, company news, sales contacts, and other useful information to keep our Agents in continuously “in the know.” The site’s reporting system compactly presents order provisioning information, ANI status, commissions and much more. For quick, easy and relevant information, LightSource puts it all right under our Agents’ fingertips.
Regional Sales Managers/Sales Development Specialists (RSMs/SDSs)
Each Agent’s RSM/SDS is a direct, single point of contact at Lightyear. They are in charge of bringing Agents on board, answering their questions, and thoroughly guiding them through a transition process to become productive and successful. The RSMs/SDSs provide personalized training needed to grow a successful telecom agency. Our Agents count on them for assistance with Requests For Proposals, price quotes, phone bill analysis, new orders and much more.
Customer Service
Lightyear handles all of the administrative, day-to-day business functions of serving customers, so our Agents can focus on growing their businesses and bringing on new customers. These administrative services include billing management, collections, customer service, research, product development, and technical support.
Interested in becoming an Agent? Contact us today!
